Help & Information
Introduction
Your satisfaction is very important to us and we hope that you will find the answers to all of your questions here. Should any query be left unresolved, please call our Customer Service Team on 0844 557 2011 or email info@oneupgolf.co.uk. (Email is not a secure means of communication so please do not send sensitive information, such as credit card details, by email).
Contact Us
We value your feedback, so if you have any comments or queries, please do not hesitate to contact us by telephone on 0844 557 2011, by email at info@oneupgolf.co.uk, or write to us at One Up Golf Ltd., Spicer House, Link Park, Lympne, Kent, CT21 4LR.
Opening Hours
Our Customer Service Centre is open Monday to Friday 9am-7pm, Saturday 10am-4pm. Closed Sundays and Bank Holidays. An answer-phone service is available outside these hours if you would like to leave a message.
How to Order
You can order online 24 hours a day, 7 days a week. Simply select the items you require and add to your basket. You can view and amend your order at any time by clicking on ‘View Basket’. When your order is complete click on ‘Checkout’ and enter your details and payment information. Should you have any problems or queries, please call our Customer Service Team on 0844 557 2011.
Stock Availability
Information about our stock availability is automatically updated on the website daily and we always try to show the colours and sizes available accurately. Occasionally, when a product is popular or during sale and special offer periods, it is possible for a number of customers to place orders for the last items at the same time. This could result in an item being displayed as available when in fact it is sold out. If there are any problems with an order you place, we will contact you as soon as possible. If we are unable to contact you, we will continue to process the remaining items of your order.
Pricing Policy
All prices shown on the website are in £ Sterling and are inclusive of VAT at the current rate, where applicable. We reserve the right to change prices if there is a change to the rate of VAT and do our best to ensure that prices are correctly shown. Very occasionally a pricing error may occur in relation to a product on your order. In this unlikely eventuality, we will attempt to contact you. If we cannot contact you we will continue to process the remaining items on your order. Price increases to goods may also occur from time to time.
Payment
By placing an order with us through our website you agree that the payment details provided are valid and correct and that when your order is accepted and processed by us, payment will be made in full. We accept Visa, Mastercard, Delta and Maestro and do not charge your card until we despatch your goods.
Sizing Information
As per the screen shot below, each product page contains a size chart for the specific garment.
The size charts are an approximate guide. Please call us on 0844 557 2011 if you need further help or information.
Measuring Guide
|
BUST: Place tape measure loosely under the arms, over the shoulder blades and around the fullest part of the chest.
WAIST: Measure around the natural waistline keeping the tape measure slightly loose.
HIPS: Measure around the fullest part of the bottom, approximately 8” (20cms) below the natural waistline.
INSIDE LEG: Measure from the crotch to the bottom of the ankle, ensuring the tape hangs straight.
Our sizing is generous for comfort and ease of movement.
Lengths: All our trouser leg lengths measure 30” (76cms) at inside leg with a 2” hem. For average length of shorts, skorts and culottes our measurements are taken from under the waistband.
|